Frequently Asked Questions

We provide priority response for critical issues through our dedicated support system, with defined SLAs based on issue severity.

Our maintenance agreements include regular updates, security monitoring, performance optimization, bug fixes, and technical support.

We perform scheduled updates monthly and security patches as needed, with emergency fixes deployed immediately when required.

Yes, we offer complete cloud infrastructure management, including deployment, monitoring, and optimization services.

Yes, our support packages are flexible and can be scaled up or down based on your changing needs.

We provide regular sprint updates, weekly status reports, and access to project management tools for real-time progress tracking.

Our development process includes thorough planning, iterative development, continuous testing, and regular client feedback sessions.

Change requests are evaluated and managed through our formal change control process, ensuring clear communication and impact assessment.

We use industry-standard project management and collaboration tools, providing clients with clear visibility into project progress.

We maintain quality through comprehensive testing, code reviews, and automated quality assurance processes throughout development.

Yes, we offer various engagement models including fixed-price projects, time and materials, and retainer-based partnerships.

We maintain strict confidentiality and security measures, including NDAs and secure development practices to protect client information.

We provide detailed invoices with clear breakdowns of work completed, typically billed monthly or based on project milestones.

Yes, we often begin relationships with smaller projects to demonstrate our capabilities and build trust.

Our contracts are transparent and flexible, designed to protect both parties while ensuring clear deliverables and expectations.